FAQs

Why Soy?

-Phthalate-Free- no harsh chemicals

-Clean Burning- no soot or black smoke

-Slow burning- 40-50 hour burn time on 8 oz candles

Is it important to trim the wick?

Yes.The wick should be trimmed every 4 hours of burn time. Simply extinguish the flame, let the candle come to room temperature, and trim the wick to 1/8 of an inch before relighting.

What’s the turnaround time for receiving my order?

Regular orders can take 1week to process and ship. Wholesale orders take 2-3 weeks to process and ship. Every order is handmade to order, we appreciate your business and patience.

How long should I burn my candle initially ?

Please allow your initial burn up to 2-3 hours to build a full melt pool and to prevent tunneling. After the fact, candles should not be burned for more than four hours at a time. It is recommended that they burn for four hours, then extinguish and let cool for two hours before relighting.

Discontinue use when ½" of wax remains at the bottom of the jar. This will prevent possible heat damage to the counter/surface or container itself. 

Do you offer wholesale?

Yes, email us at hello@gratescents.com.